Jump to content

[TOPIC: topicViewTemplate]
[GLOBAL: userSmallPhoto]
Photo

[Appodeal] Sounds/Music not playing after Interstitial (Skippable video)
Started by a.voitov Mar 28 2018 05:05 AM

12 replies to this topic
appodeal sounds interstitial
[TOPIC CONTROLS]
This topic has been archived. This means that you cannot reply to this topic.
[/TOPIC CONTROLS]
[modOptionsDropdown]
[/modOptionsDropdown]
[reputationFilter]
[TOPIC: post.html]
#1

a.voitov

[GLOBAL: userInfoPane.html]
a.voitov
  • Enthusiast

  • 44 posts
  • Corona SDK

Hi everyone!

 

I have problem with Appodeal plugin.

Sounds/Music stop playing after Interstitial (Skippable video). But if i put the application to the background and get it back - then sounds/music start playing.

 

Does anyone have an idea what might be the reason?



[TOPIC: post.html]
#2

karpovpw

[GLOBAL: userInfoPane.html]
karpovpw
  • Contributor

  • 244 posts
  • Corona Staff

Hi!

Haven't heard of this issue before. What version of Appodeal plugin are you using? Is it a legacy one or a new modular?

I've checked our sample of different devices and sims and everything works as expected. Can you submit a bug at https://portal.coronalabs.com/bug-submission ? Make sure to include a simple sample ( :D) to reproduce an issue, then we'll figure out what's wrong pretty quick.



[TOPIC: post.html]
#3

a.voitov

[GLOBAL: userInfoPane.html]
a.voitov
  • Enthusiast

  • 44 posts
  • Corona SDK

Hi, karpovpw!

Thanks for reply!

 

I use Appodeal plugin in legacy mode. Modular version has same problems.

I've submitted bug report.

 

This problem occurs after viewing / closing advertising from the network of Ironsource @ iOS. For Android OS, the network causing this problem has not yet been identified. However, what unites them - this is an advertising video War Robots.

 

For now, Iron Source network disabled for my app. But this is not a solution to the problem :)



[TOPIC: post.html]
#4

ojnab

[GLOBAL: userInfoPane.html]
ojnab
  • Contributor

  • 532 posts
  • Corona SDK

I can confirm this bug. Sound disappeared a couple of times after skipping interstitial for me too.



[TOPIC: post.html]
#5

karpovpw

[GLOBAL: userInfoPane.html]
karpovpw
  • Contributor

  • 244 posts
  • Corona Staff

We'll check it out and try to reproduce an issue, thanks for a submit!

I'll give an update here asap.



[TOPIC: post.html]
#6

csavalas

[GLOBAL: userInfoPane.html]
csavalas
  • Contributor

  • 102 posts
  • Corona SDK

I can also confirm this on iOS 9



[TOPIC: post.html]
#7

karpovpw

[GLOBAL: userInfoPane.html]
karpovpw
  • Contributor

  • 244 posts
  • Corona Staff

Hey guys, I have an update for ya.

After profound testing we can confirm that issue. But sadly, Corona have no control over this type of audio mute, made by Appodeal SDK. So I went to fellow Appodeal SDK developer and we've investigated an issue with him. More of not-so-good news - Appodeal have no control over it too, since it's just an ad mediation service and the issues comes with a specific ad provider SDK.

We've narrowed down android issues to admob (but it's very inconsistent, I haven't seen an issue on my devices, for example, so qa team still working on it), for iOS the issue comes from IronSource for sure. Appodeal team are discussing an issue directly with these ad providers, but no estimated for a fix. But since they are aware of this issue, I'm sure the fix should be available asap.



[TOPIC: post.html]
#8

a.voitov

[GLOBAL: userInfoPane.html]
a.voitov
  • Enthusiast

  • 44 posts
  • Corona SDK

Hi! Thanks for reply!

Hope this issue will be fixed asap.



[TOPIC: post.html]
#9

csavalas

[GLOBAL: userInfoPane.html]
csavalas
  • Contributor

  • 102 posts
  • Corona SDK

Thanks for the reply. I will be watching this thread closely. Do you advise to selectively exclude ironsource for now?



[TOPIC: post.html]
#10

csavalas

[GLOBAL: userInfoPane.html]
csavalas
  • Contributor

  • 102 posts
  • Corona SDK

is there a way to exclude ironsource from iOS specifically in build.settings?



[TOPIC: post.html]
#11

karpovpw

[GLOBAL: userInfoPane.html]
karpovpw
  • Contributor

  • 244 posts
  • Corona Staff

Sure, check out Appodeal plugin docs at https://docs.coronalabs.com/plugin/appodeal/

If some product have a documentation - it's always a good thing to read it before working with a product. Not just a Corona related advice  ;)



[TOPIC: post.html]
#12

csavalas

[GLOBAL: userInfoPane.html]
csavalas
  • Contributor

  • 102 posts
  • Corona SDK

Sure, check out Appodeal plugin docs at https://docs.coronalabs.com/plugin/appodeal/

If some product have a documentation - it's always a good thing to read it before working with a product. Not just a Corona related advice  ;)

 

Hi @karpovpw, thank you for your reply, but maybe I didn't phrase my question clearly enough  :D I am already familiar with that documentation, and I already have ironsource commented out in my build.settings. What I meant was, is it possible to exclude it from iOS only but allow it for android with the same build.settings file (using something like: supportedPlatforms = { android=true }). It's really not a big deal either way, I was just curious if that syntax was supported for this plugin.



[TOPIC: post.html]
#13

karpovpw

[GLOBAL: userInfoPane.html]
karpovpw
  • Contributor

  • 244 posts
  • Corona Staff

Yeah, sorry, I didn't understand you right at first.

Sadly, for now Appodeal plugin don't have that ability. I'll add it to our feature request list, it may come up in the future updates.




[topic_controls]
[/topic_controls]