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Deauthorize a computer that I can't access?
Started by michaellawsonalexander Apr 18 2013 04:44 PM

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38 replies to this topic

Best Answer DavidRangel , 26 April 2013 - 04:32 PM

Antonio - done.

 

Everyone - in the future, the best thing to do is fill out this form:

http://developer.coronalabs.com/forms/support

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#1

michaellawsonalexander

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I'm trying to start developing again but it's telling me I need to deauthorize a computer.  Problem is, one of my two authorized computers is the one I'm on, but I did a clean install a while back so I can't deauthorize it I believe.  What should I do?

 

EDIT: From the little bit of information I've found it seems like I may need to email corona labs.  I'll probably do that tomorrow but if a mod capable of deauthorizing for me sees this, please deauthorize both my machines (mac and a PC).

 

EDIT 2: I deauthorized my Mac so I can work on my PC, but I still need my original PC deauthorized



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#2

bjsorrentino

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Hi @michaellawsonalexander,

Your accounts should now be de-authorized. Let me know if you have any further issues and I'll investigate.

 

Thanks for your patience,

Brent Sorrentino



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#3

codingowl

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Hello,

 

Don't mean to piggy back on a thread but I am having the same issue. Corona tells me to deauthorize a computer but I did a clean install - I submitted a support request but I am hoping I can get this resolved soon as I want to start coding soon. I do not have it installed on any computers yet.

 

Thank you.

 

Regards,

CodingOwl

Rob



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#4

bjsorrentino

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Hi @codingowl,

This should be taken care of now. If you have any further issues, please let me know.

 

Thanks,

Brent



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#5

codingowl

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Thank you Brent for your response - grateful for your time.



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#6

Luciane

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Hard drive on my Windows machine stopped working. Got a new one, reinstalled everything.

I installed corona but it says I already use it in 2 other computers (have it on a Mac too).

So I need to deauthorize my PC so I can run Corona on its freshly installed windows/hard drive.

How do I do that?

 

thanks, Luciane



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#7

bjsorrentino

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Hi Luciane,

The accounts have been de-authorized. You should now be able to run Corona on the new machine.

 

Sincerely,

Brent Sorrentino



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#8

Luciane

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Thanks Brent!!

We are in a team of 2, one account uses the Starter version the other uses the Pro.

I understand from this that the Starter version can be installed in no more than 2 computers using the same account.

In how many computers can the Pro version be installed?

Could I deauthorize my Mac for the Free version and install the Pro version from the other account which has the Pro already installed in one other Mac?



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#9

DavidRangel

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Hi Luciane,

 

All our versions of Corona (Starter, Pro, Enterprise) licenses are for 1 developer and can run on up to 2 machines used by that developer (e.g., desktop and laptop).

 

In theory, once a company/entity is using one level of license, then all people in that entity need to be at the same license level (e.g., Pro). But it is not something we actively enforce.

 

David



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#10

Luciane

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Oh, I see. Thanks David.



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#11

Laryllan

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Today I have upgraded to "Pro" and since then I can only use my account one 1 machine... Can you please de-authorize my machines?

 

Thanks,

Laryllan



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#12

bjsorrentino

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Hi Laryllan,

The machine should now be de-authorized. Let me know if not and I'll investigate further.

 

Thanks,

Brent



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#13

Laryllan

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Hi Brent,

 

I could start my Stable installation now. Thank you.

 

After that I tried to install the newest daily build. When I run it, it shows the message "Upgrade Today". And when I click on "Verify Purchase" it tries to connect to the licensing server and quits again with the error "You are already using it on two other computers..." How can I solve this problem? I'm trying to install it on a Mac. Is there any step I need to do for uninstalling before switching to the daily builds?

 

Thanks,

Laryllan



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#14

bjsorrentino

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Hi @Laryllan,

Is this the main (only) account you're using? I saw a similar account to your name in our system, but I wasn't sure if it's you or not. Can you please contact me directly with the accounts (e-mails, names) that you have registered? My address is brent (at) coronalabs (dot) com.

 

Thanks,

Brent



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#15

smyth.aidan

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Sorry I'm going to piggy back on here with a request also. I had to re-install window on my Desktop, but didn't de-authorise corona first. Can you please de-authorise my installs. Might as well do both, i can just login to my laptop again.

 

Thanks in advance



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#16

bjsorrentino

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Hi @smyth.aidan,

This is now taken care of.

 

Thanks,

Brent



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#17

smyth.aidan

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Cheers brent, much appreciated 



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#18

Laryllan

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Hi Brent,

 

I just sent you an e-mail.

 

Thanks for your help,

Laryllan



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#19

pinfloy

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hello,
I had the same problem, I had problems on my mac and when trying to reinstall corona I get error saying 'deauthorize the computer...'  but I can not access it
would have to deauthorize my  last installation of corona
help me please!!


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#20

DavidRangel

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  Best Answer

Antonio - done.

 

Everyone - in the future, the best thing to do is fill out this form:

http://developer.coronalabs.com/forms/support



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#21

pinfloy

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thank you very much!!! 



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#22

tcpman

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Hi!

I am using corona sdk...but I can't deauthorize my account.

I want SDK , 2 computers..

 

Please deauthorize entire...

 

Thank you.



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#23

DavidRangel

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tcpman - done



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#24

zhanghui0925

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I got a new computer, and I installed corona but it says I already use it in 2 other computers (have it on a Mac too).

So I need to deauthorize my PC so I can run Corona.

How do I do that?

 

thanks



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#25

jayma777

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I'm in the same boat.   No way to deauthorize systems that have gone offline.  Please de-authorize my old systems.

 

Thanks.




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